FAQ

On average, you need 3 hours to see the whole layout once, but of course, it depends: If you are the speedy type, you could make it in 5 minutes. Other visitors declare that a whole day is not enough to discover everything. If you want to take part in a guided tour, you should plan for an extra hour.

Generally speaking, we recommend about half a day for a visit. And if you should get hungry during your stay, we will take care of your needs.

Yes, dogs are permitted. On busy days, though, we recommend that you don't bring your dog, because it will neither be fun for the dog nor for you ;-)

Unfortunately you can not take your dog on a guided backstage tour.

Definitely YES! Taking pictures or videos for private purposes is not only permitted in Miniatur Wunderland, but highly desired. There are so many motives and perspectives that it is impossible for us to take pictures of everything. We are happy about every picture and video sent to us and encourage you to show them to your friends or share them on Facebook, Twitter, Instagram, Pinterest etc. with our hashtag #miwula.

In addition, we offer a special service in the way of charging units where you can recharge your mobile phone, digital camera or camcorder. Charging devices and power sockets can be found on the 4th floor, next to the control center (please follow the signs "LEITSTAND"). You can also purchase batteries in our shop.

No. A guided tour is a service on top of the general visit, so even if you book a guided tour, you still have to pay the entrance fee.

It's different for the special events: The tickets for our special events do include the entrance fee.

Just click here!

Yes. You can visit us anytime during our regular opening hours. However, if you haven't booked in advance, please be aware that you might have to wait, especially on weekends, public holidays and during school vacation time. In order to check our live waiting time forecast please click here. Waiting times aren't as bad as they sound. We've come up with various options for you to make the most of this time. We will be happy to inform you about the different options when you arrive.

No. If you arrive within the reserved time frame, please proceed directly to our cash desk where you will also receive your tickets. Reservations can be made here.

If you bring one additional person, we are willing to bend the rule. If you bring more than one, it will be difficult, since unfortunately, we can only provide a limited amount of tickets for advanced booking.

A delay of 15 minutes will be tolerated. If you arrive later than that, unfortunately your reservation expires.

Reservation confirmations often are sorted out as junk mail, therefore, please first have a look into you spam folder. If it hasn't ended up there either, please send us an e-mail and we will check on the reservation. Together, we'll find a solution!

As long as you still remember the time frame you reserved, this is no problem. Just tell us your name at the cash desk and we'll find the reservation. If you like, you can also send us an e-mail instead, and we will look it up for you.

Yes. Upon presentation of a valid travel agent pass we grant you a discount on the regular entrance fee. The admission fee for you is only 17.00. The discount unfortunately doesn't apply for accompanying persons.

Yes. A valid Hamburg CARD entitles you upon presentation to a discount on the regular entrance fee.

The entrance fee is only 19.00 (adults) respectively 12.00 (children under 16 years).

Wheelchair users and the accompanying person can either buy a dsicounted ticket for 17.00 per person.

Wheelchair users of course are welcome any time, but we also offer times exclusively for wheelchair users. Please click here for more information on our Wheelchair Mondays.

Reservations are not possible, but there are plenty of seats at the Bistro.

No. Holders of an annual pass don't have to stand in line at the entrance.

No. Up to now, we don't arrange birthday events.